PAYMENTS & RETURNS
TERMS & CONDITIONS
CUSTOMER SERVICE Customer service is available on +44 (0)1929 426685 between 0930 and 1700 hours
Monday-Saturday and between 1000 and 1600 hours on Sundays. You can also contact us via e-mail at
swanage@macrow.com.
RETURNS AND REFUNDS We will exchange goods, despatch replacements or refund your payment provided
the original goods are returned to us as sold within 30 days of receipt. Please contact us on +44
(0)1929 426685 or via e-mail at swanage@macrow.com prior to returning goods for our returns
procedure and also to obtain a returns reference number.
CREDIT CARD DETAILS Your credit card details are accessed and stored by Protx - a secure third-party
online payment company using encrypted information on a secure server. Authorisation of credit card
payments is provided by Streamline, a division of NatWest.
Macrow & Son, Swanage
18 Station Road, Swanage, Dorset BH19 1AE
tel: 01929 426685 e-mail: swanage@macrow.com
Macrow & Son, Weymouth
101 St Mary Street, Weymouth, Dorset DT4 8NY
tel: 01305 779881 e-mail: weymouth@macrow.com |
